Departments

The Enterprise Data & Applications (ED&A) department designs, supports, and manages YSU’s core administrative systems and enterprise data environment. This includes the Ellucian Banner (ERP) system, integrations with third-party applications, and enterprise reporting through the Ellucian Insights Data Warehouse. The team provides expertise in data warehousing, reporting, analytics, and business application support, partnering with areas across campus to ensure reliable systems, accurate data, and a seamless technology experience for students, faculty, and staff.

Software

Serves as the single point of contact for processing software renewals, professional services engagements, and negotiates contracts for the Information Technology (IT) Division. Works with constituents as needed to minimize institutional procurement, licensing, and other costs for the acquisition and use of technology hardware, software, and services; approves changes to procedures and implementation of modern technologies via Solution Architecture Review (SAR), Total Cost of Ownership (TCO), and Return on Investment (ROI) evaluation processes.

Contracts

Develops, reviews, recommends, and/or administers contract terms and conditions with vendors for the institution and/or institutional collaborations to include RFI, RFP, license agreements, Service Level Agreements (SLA) and similar. Interacts with vendors as appropriate to facilitate the same; prepares and presents business cases for technology investments; works with leadership, stakeholders, and customer areas to understand, document, and communicate roles, requirements, and value of scalable, cost-effective technology solutions.

Budget

Provides cost-effective, high-quality technology services that enhance the teaching and research mission of the University. Promotes, communicates, and reinforces regulations, policies, procedures, standards, best practices, etc. with regards to compliance, efficiency, and success. Accountable for Quality of Service(s) provided by the IT Business Operations Office, related measures/metrics, and area compliance with data quality standards regarding assets, work estimates, productivity, and capacity measures.

The IT Customer Services team is the first point-of-contact for all YSU technology questions, concerns, and service requests via the IT Service Desk. We implement and support academic and administrative technologies such as end-user computing, audio & visual equipment, and software. 

The IT Infrastructure Services department is dedicated to creating a robust digital ecosystem, overseeing crucial areas such as identity management, server operations, data storage, network connectivity, and telecommunications. The team strives to deliver a secure, reliable IT infrastructure that aligns with and enhances the University’s educational and research objectives. 

Mission of IT Security Services is to safeguard the confidentiality, integrity, and availability of information systems, identity, and data assets by providing proactive security expertise, creating, and maintaining a resilient and secure infrastructure, and fostering a culture of security awareness and compliance throughout the organization. 

IT Training Services collaborates with the campus community to drive innovation and technology skills development. Our technology trainers facilitate workshops, create, and curate instructional materials, and provide personalized consultations for faculty, staff, and students. We focus on enhancing skills related to University-adopted software and devices.