- IT Application Services
IT Application Services designs and maintains software solutions to run the University business. This includes our core Ellucian Banner (ERP) system and integrating data with many third-party vendors to provide a seamless user experience.
- Meet the IT Application Services Team
Cohol, Marianne
Director Information Technology Application and Project Management Office Services
IT Application Services
DeLucia, Nick
Software Integration Analyst 1
IT Application Services
Drabison, Maureen
Software Integration Engineer
IT Application Services
Forchione, Bob
Software Integration Engineer
IT Application Services
Hinebaugh, Lori
Software Integration Architect
IT Application Services
Kominar, Jakub
Software Integration Analyst 1
IT Application Services
Morrow, Seth
Software Integration Analyst 2
IT Application Services
Mouse, David
Software Integration Engineer
IT Application Services
Rovnak, Angela
Associate Director
IT Application Services
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- IT Business Operations
Software
Serves as the single point of contact for processing software renewals, professional services engagements, and negotiates contracts for the Information Technology (IT) Division. Works with constituents as needed to minimize institutional procurement, licensing, and other costs for the acquisition and use of technology hardware, software, and services; approves changes to procedures and implementation of modern technologies via Solution Architecture Review (SAR), Total Cost of Ownership (TCO), and Return on Investment (ROI) evaluation processes.
Contracts
Develops, reviews, recommends, and/or administers contract terms and conditions with vendors for the institution and/or institutional collaborations to include RFI, RFP, license agreements, Service Level Agreements (SLA) and similar. Interacts with vendors as appropriate to facilitate the same; prepares and presents business cases for technology investments; works with leadership, stakeholders, and customer areas to understand, document, and communicate roles, requirements, and value of scalable, cost-effective technology solutions.
Budget
Provides cost-effective, high-quality technology services that enhance the teaching and research mission of the University. Promotes, communicates, and reinforces regulations, policies, procedures, standards, best practices, etc. with regards to compliance, efficiency, and success. Accountable for Quality of Service(s) provided by the IT Business Operations Office, related measures/metrics, and area compliance with data quality standards regarding assets, work estimates, productivity, and capacity measures.
- Meet the Business Operations Team
Gajdos, Dennis
Associate Director Business Operations
IT Business Operations
Yankle, Chris
Business Operations Specialist 3
IT Business Operations
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- IT Customer Services
The IT Customer Services team is the first point-of-contact for all YSU technology questions, concerns, and service requests via the IT Service Desk. We implement and support academic and administrative technologies such as end-user computing, audio & visual equipment, and software.
- Meet the IT Customer Services Team
Geilhard, Ryan
Director
IT Customer Services
Adams, Raelene
Technology Support Engineer
IT Customer Services
Allshouse, Bob
Technology Support Technician 2
IT Customer Services
Audia, Joe
Technology Support Technician 2
IT Customer Services
Gordon, John
Technology Support Technician 2
IT Customer Services
Hankey, Alan
Technology Support Technician 1
IT Customer Services
Hazen, John
Technology Support Technician 1
IT Customer Services
Leach, Ryan
Technology Support Technician 1
IT Customer Services
Liguori, Joe
Manager Campus Technology Support
IT Customer Services
Olekshuk, Dave
Technology Support Engineer 1
IT Customer Services
Pedaline, Cory
Technology Support Engineer 1
IT Customer Services
Porter, James
Technology Support Technician 1
IT Customer Services
Schneider, Jeremy
Technology Support Technician 2
IT Customer Services
Soltis, Gene
Technology Support Technician 2
IT Customer Services
Wormley, Jeff
Senior Project Manager
IT Customer Services
Zupcsan, Mike
Information Technology Customer Service Architect
IT Customer Services
Clements, Dan
Service Desk Technician
IT Customer Services
Blank, Megan
Technology Support Technician 1
IT Customer Services
Zembower, Sharyn
Associate Director
IT Customer Services
Theiss, Ian
Manager Campus Technology Support
IT Customer Services
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- IT Data Analytics
The IT Data Analytics department houses specialized talent in data warehousing, analytics, reporting, systems administration, and business application support. Working closely with stakeholders across institutional effectiveness, enrollment management, student affairs, finance, HR, and more, the team focuses on technical oversight and support of key business systems as well as driving adoption of enterprise analytics for data-informed strategy and operations.
- Meet the IT Data Analytics Team
Geilhard, Tasha
Director Data Analytics
IT Data Analytics
Bibler, Cheri
Data Warehouse Engineer
IT Data Analytics
Knudson, Scott
Senior Business Systems Administrator
IT Data Analytics
Kroliski, Joel
Senior Business Systems Administrator
IT Data Analytics
Natoli, Frank
Business Systems Administrator
IT Data Analytics
Natoli, Krystle
Business Systems Administrator
IT Data Analytics
Phillips, Michael
Business Systems Administrator
IT Data Analytics
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- IT Infrastructure Services
The IT Infrastructure Services department is dedicated to creating a robust digital ecosystem, overseeing crucial areas such as identity management, server operations, data storage, network connectivity, and telecommunications. The team strives to deliver a secure, reliable IT infrastructure that aligns with and enhances the University’s educational and research objectives.
- Meet the IT Infrastructure Services Team
Yerse, Jeremy
Director, IT Infrastructure Services
IT Infrastructure Services
Bridge, Tom
Network Architect
IT Infrastructure Services
Drennen, Bryan
Network Engineer
IT Infrastructure Services
Harden, Rodney
Network Engineer
IT Infrastructure Services
Dalbec, John
Systems Technician 2
IT Infrastructure Services
Evans, Troy
Systems Architect
IT Infrastructure Services
Krasinski, Steve
Systems Engineer
IT Infrastructure Services
Latronica, Brandon
Systems Technician 2
IT Infrastructure Services
Yoder, Dan
Systems Technician 1
IT Infrastructure Services
- Meet the IT Infrastructure Services Team
- IT Security Services
Mission of IT Security Services is to safeguard the confidentiality, integrity, and availability of information systems, identity, and data assets by providing proactive security expertise, creating, and maintaining a resilient and secure infrastructure, and fostering a culture of security awareness and compliance throughout the organization.
- Meet the IT Security Services Team
Bettura, Justin
Director - Deputy, Chief Information Security Officer
IT Security Services
Ferguson, Rob
Information Security Technician 1
IT Security Services
Merlino, Aaron
Information Security Engineer
IT Security Services
Montgomery, Hunter
Information Security Technician 1
IT Security Services
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- IT Training Services
IT Training Services collaborates with the campus community to drive innovation and technology skills development. Our technology trainers facilitate workshops, create, and curate instructional materials, and provide personalized consultations for faculty, staff, and students. We focus on enhancing skills related to University-adopted software and devices.
- Meet the IT Training Services Team
Donaldson, Rosalyn
Director Information Technology Training and Academic Continuity Team Program Manager
IT Training Services
Herzberger, Brent
Technology Trainer
IT Training Services
McEldowney, Cara
Technology Trainer
IT Training Services
Melnik, Sean
Associate Director
IT Training Services
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