IT Service Desk

What We Provide

The IT Service Desk serves as initial contact for over 15,000 students, faculty and staff, providing first level technical support for PCs (both Windows and Mac based systems), software, printers, smart phones and tablets. We assist with installing academic software, configuring devices to connect to the YSU network as well as resolving technology-related questions and problems to remove obstacles that impede academic progress on a first contact basis.

The IT Service Desk staff is available from Monday through Thursday from 7:30am to 7:00pm, Friday 7:30am to 5:00pm and Saturday 9:00am - 5:00pm during Fall and Spring semesters. The IT Service Desk will be available Monday - Friday 7:30am to 5:00pm but will be closed on Saturday during Summer semester and breaks.

The IT Service Desk is located on the fourth floor of Maag Library.
Phone: 330-941-1595     Email: servicedesk@ysu.edu

Spring & Fall Term Hours
Mon. - Thurs. 7:30 am - 7:00 pm

Fri. 7:30 am - 5:00 pm
Sat. 9:00 am - 5:00 pm

 

Summer Term and Break Week Hours
Mon. - Fri. 7:30 am - 5:00 pm
 

Rosalyn Donaldson, MS. Ed.
Manager, IT Service Desk & Training
IT Customer Services

 

SUBMIT A SERVICE REQUEST:

 

INTERNET CONNECTION ISSUES IN: 

Courtyard Apartments: 

Phone: (877) 778-9283

Kilcawley, Wick, Weller, Cafaro, Lyden Dorms:

​Phone: (855) 326-9787

University Edge Apartments:

Phone: (330) 230-0722 
Email: universityedgeysu@peakcampus.com

 

IMPORTANT INFORMATION

 

ONEDRIVE NOTICE

  1.  The OneDrive resource is not to be used with any production data especially information protected by any regulation including but limited to FERPA, PCI, HIPAA, etc. 
  2.  The OneDrive resource is not included in the enterprise backup. Once a file is deleted the ability to retrieve it will be lost. 
  3.  OneDrive web access directions.*
     

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