Announcements
New Hours of Operation - 24/7 Phone Support
Posted onJanuary 11, 2021The Service Desk will begin 24/7 phone support on January 11, 2021.
Walk-up counter services are 8:00 AM until 5:00 PM, Monday - Friday.
Phone support may be obtained by dialing (330) 941-1595, 24/7.
Open a service request at www.ysu.edu/ITHelp.
What We Provide
The IT Service Desk serves as initial contact for over 15,000 students, faculty and staff, providing first level technical support for PCs (both Windows and Mac based systems), software, printers, smart phones and tablets. We assist with installing academic software, configuring devices to connect to the YSU network as well as resolving technology-related questions and problems to remove obstacles that impede academic progress on a first contact basis.
The IT Service Desk is located on the first floor of Kilcawley Center.
Phone: 330-941-1595 Email: servicedesk@ysu.edu
Walk-up Counter Support Hours
Monday - Friday, 8:00 am - 5:00 pm
Phone Support Hours
Daily, 24/7
CHANGE PASSWORDS
SUBMIT A SERVICE REQUEST
SELF-HELP DOCUMENTS
INTERNET CONNECTION ISSUES IN:
Courtyard Apartments:
Phone: (877) 778-9283
Kilcawley, Wick, Weller, Cafaro, Lyden Dorms:
Phone: (330) 941-1595
University Edge Apartments:
Phone: (330) 230-0722
Email: universityedgeysu@peakcampus.com
TECHNOLOGY TRAINING
Hardware Recommendations & Web Services
ONEDRIVE NOTICE
- The OneDrive resource is not to be used with any production data especially information protected by any regulation including but limited to FERPA, PCI, HIPAA, etc.
- The OneDrive resource is not included in the enterprise backup. Once a file is deleted users can restore a One Drive file within 30 days.
- OneDrive web access directions.*