IT Service Desk

Announcements

  • Thanksgiving Weekend Hours of Operation

    Posted on
    November 24, 2020

    The IT Service Desk will be closed from Wednesday, November 25th until Monday, November 30th. Submit a service request at www.ysu.edu/ITHelp.  Service requests will be addressed on Monday, November 30th.

What We Provide

The IT Service Desk serves as initial contact for over 15,000 students, faculty and staff, providing first level technical support for PCs (both Windows and Mac based systems), software, printers, smart phones and tablets. We assist with installing academic software, configuring devices to connect to the YSU network as well as resolving technology-related questions and problems to remove obstacles that impede academic progress on a first contact basis.

The IT Service Desk is located on the fourth floor of Maag Library.
Phone: 330-941-1595     Emailservicedesk@ysu.edu

 

Spring & Fall Term Hours
Monday - Thursday, 7:30 am - 7:00 pm
Friday, 7:30 am - 5:00 pm
Saturday, 9:00 am - 12:00 pm

Summer Term and Break Week Hours
Monday - Friday, 7:30 am - 5:00 pm

 

SUBMIT A SERVICE REQUEST:

 

INTERNET CONNECTION ISSUES IN: 

Courtyard Apartments: 

Phone: (877) 778-9283

Kilcawley, Wick, Weller, Cafaro, Lyden Dorms:

​Phone: (330) 941-1595

University Edge Apartments:

Phone: (330) 230-0722 
Email: universityedgeysu@peakcampus.com

 

IMPORTANT INFORMATION

 

ONEDRIVE NOTICE

  1.  The OneDrive resource is not to be used with any production data especially information protected by any regulation including but limited to FERPA, PCI, HIPAA, etc. 
  2.  The OneDrive resource is not included in the enterprise backup. Once a file is deleted the ability to retrieve it will be lost. 
  3.  OneDrive web access directions.*
     

FORMS

YSU LIST SERVER

SELF-HELP DOCUMENTS

CHANGE PASSWORDS

TECHNOLOGY TRAINING

     ITS Customer Services Training