IT Service Desk

Announcements

  • New Hours of Operation - 24/7 Phone Support

    Posted on
    January 11, 2021

    The Service Desk will begin 24/7 phone support on January 11, 2021.

    Walk-up counter services are 8:00 AM until 5:00 PM, Monday - Friday.
    Phone support may be obtained by dialing (330) 941-1595, 24/7.
    Open a service request at www.ysu.edu/ITHelp.

What We Provide

The IT Service Desk serves as initial contact for over 15,000 students, faculty and staff, providing first level technical support for PCs (both Windows and Mac based systems), software, printers, smart phones and tablets. We assist with installing academic software, configuring devices to connect to the YSU network as well as resolving technology-related questions and problems to remove obstacles that impede academic progress on a first contact basis.

The IT Service Desk is located on the fourth floor of Maag Library.
Phone: 330-941-1595     Emailservicedesk@ysu.edu

 

Walk-up Counter Support Hours

Monday - Friday, 8:00 am - 5:00 pm

Phone Support Hours

Daily, 24/7

 

CHANGE PASSWORDS

SUBMIT A SERVICE REQUEST

SELF-HELP DOCUMENTS

INTERNET CONNECTION ISSUES IN: 

Courtyard Apartments: 

Phone: (877) 778-9283

Kilcawley, Wick, Weller, Cafaro, Lyden Dorms:

​Phone: (330) 941-1595

University Edge Apartments:

Phone: (330) 230-0722 
Email: universityedgeysu@peakcampus.com

 

TECHNOLOGY TRAINING

     IT Training Services

 

Hardware Recommendations & Web Services 

ONEDRIVE NOTICE

  1.  The OneDrive resource is not to be used with any production data especially information protected by any regulation including but limited to FERPA, PCI, HIPAA, etc. 
  2.  The OneDrive resource is not included in the enterprise backup. Once a file is deleted users can restore a One Drive file within 30 days
  3.  OneDrive web access directions.*
     

FORMS

YSU LIST SERVER