Self-Help Documents

General Information

• Acceptable Use of University Technology Resources Policy
• Bring Your Own Device (BYOD) Information*
• Enter an IT Service Request
• Getting Started in Outlook Web App for Office 365
• IT Training Services
• Introducing the Penguin Portal
• YSU Login ID: Change Current Password
• YSU Login ID: Activate New Account Issues
• YSU Login ID: Reset Expired/Forgotten Password
•  

Adobe Software

• Adobe Learn 
• Requesting Adobe Creative Cloud Software*

Blackboard

• Blackboard Self-Help 

Mediasite

• Frequently Asked Questions Mediasite*
• Getting Started with Mediasite*
• Mediasite Desktop Recorder Installation (PC)*
• Mediasite Desktop Recorder Installation (Mac)*

Microsoft Office Help and Training

• Getting Started with Microsoft Office Professional Plus*
• Microsoft Office Professional Plus Tutorials
•  

Network Drives

• Connecting to your YSU Network Drive from off-campus
• YSU Network Drive Information*

Office 365 - Mail, Calendar, and Contacts

• Office 365: Calendar Sharing (Outlook 2010)*
• Office 365: Install Microsoft Office on a Personal Device
• Using Shared Mailboxes (Office 365 Web Interface)*
• Using Shared Mailboxes (Outlook 2010)*
• OneDrive web access directions*

Printing

• Printers: Request Additional Pages
• Printers: Request Toner
• Printers: Student Printing FAQs
• Printers: Using Wireless Printing on YSU Campus

Proofpoint Anti-Spam Appliance

• Log In: Proofpoint Anti-Spam Account Manager
• YSU Spam Solution Guide to Using Proofpoint*

Remote Connectivity

• Penguin Connect VPN
• New Virtual YSU App Cloud
• Remotely Access YSU PC

Wireless Connectivity

• Knowledge Base: Network Services
•  

YSU E-Mail Security

• E-mail filtering at YSU*
• How to Encrypt E-mail via the YSU E-mail System*
• YSU Mass E-mail policy*

Miscellaneous Instructions

• Downloadable Software to Personal Computers
• How to Install MATLAB on your Personal Computer
• NEC Digital Phone User Guide*