Current students may view and update their personal information such as permanent and mailing addresses, preferred first name, and telephone number in the Penguin Portal. Find instructions below. You may also call the Penguin Service Center at (330) 941-6000 for assistance. If you no longer have access to your Penguin Portal, you may submit a paper form to the Penguin Service Center along with a copy of your valid photo ID.
Navigate to Personal Information:
1. Log in to the Penguin Portal. Under "e-Services for Students", click on "Banner Self-Service."
2. Select "Personal Information" from the Main Menu.
3. Select "View/Update Personal Information."
To Update Your Address:
Once you navigate to Personal Information, you will see an address section. Here you can edit, delete, or add addresses.
Note: You can add a home, mailing, or temporary address. All students MUST have an active home address on file at all times.
To Change your Preferred First Name:
Once you navigate to Personal Information, you will see a "Personal Details" section. Here you can add or edit a preferred first name.
To Update your Phone Number:
Once you navigate to Personal Information, you will see a "Phone Number" section. Here you can add a new phone number or edit an existing phone number.
