PortalAlert Box
Notification Box
2025 ITS Year in Review
Table of Contents
Section Title | Jump Link |
|---|---|
Our Mission, Vision, and Values | |
ITS Senior Leadership Team | |
Newcomers to the ITS Leadership Team | |
Personnel & Budget Statistics | |
Enterprise Data & Applications | |
IT Customer Services | |
Project Management Office and Training Services | |
Tech Academy | |
Our Mission, Our Vision |
To access a print-only PDF of this page, click here.
Our Mission, Vision, and Values
Jim Yukech
Associate Vice President & Chief Information Officer
Our Mission
Information Technology Services (ITS) will keep pace with an evolving, interactive, student-centered and collaborative electronic learning environment, providing seamless access to data, information, and knowledge, in an effort to meet the academic, student services, and administrative needs and
goals of the University community. The framework for this vision will be administered within a global, networked environment, providing bandwidth, and quality services for the campus of the future.
Our Vision
Information Technology Services provides a broad range of services in a distinct academic environment to support teaching and learning, scholarship and research, and the administrative and business operations of the University. Our primary mission is to provide the infrastructure and support necessary to enable the University community to use information technology effectively to facilitate the institutional mission of providing “open access to high-quality education through a broad range of affordable certificate, associate, baccalaureate, and graduate programs”.
Our Values
Maintain a culture of Excellence and Innovation, Integrity/Human Dignity, Collegiality, and Collaborative Engagement.
ITS Senior Leadership Team
Tasha Geilhard
Director IT Enterprise Data & Application Services
IT Data Analytics
Angela Rovnak
Associate Director
Enterprise Data & Applications
Peter Muscat
Associate Director
Enterprise Data & Applications
Rosalyn Donaldson
Director IT PMO & Training Services IT Training Services
Sean Melnik
Associate Director
IT Training Services
Jeff Wormley
Associate Director
IT Training Services
Kali Davies-Anderson
Project Manager
IT Training Services
Sharyn Zembower
Director
IT Customer Services
Joe Liguori
Manager Campus Technology Support
IT Customer Services
Ian Theiss
Manager Campus Technology Support
IT Customer Services
Ryan Geilhard
Director
IT Infrastructure Services
Troy Evans
Associate Director Systems and Network Services
IT Infrastructure Services
Michael Zupcsan
Associate Director Endpoint Solutions
IT Infrastructure Services
Dennis Gajdos
Associate Director
Business Operations
Chief Information Officer
Justin Bettura
Director & Chief Information Security Officer
IT Security Services
Newcomers to the ITS Team
Peter Muscat
Associate Director Enterprise Data & Application Services
Enterprise Data & Applications
Samuel Lewis
Intermittent Information Security Support
IT Security Services
Sheena Primus
Associate Director
IT Data Analytics
Dave Yargo
Technology Trainer
IT Training Services
Andrea Ruehle
Administrative Specialist 3
Chief Information Officer
Kali Davies-Anderson
Project Manager
IT Training Services
Kalyn Huff
Technology Trainer
IT Training Services
Personnel & Budget Statistics
Metrics at a glance:
- 61 Total ITS Employees
- 7 New Hires
- 6.31% FTE Employees at YSU, work in ITS
FY25 ITS Expenditures by Category:
- 7.6% of Total ITS Expenditures Related to the Overall YSU Operating Expenses
- $167,908,448 YSU FY25 Adjusted Operating Expense
- $12,464,218 Information Technology FY25 Adjusted Operating Expense
Common IT Expenditure Categories:
- Personal Costs: Salaries and benefits for IT staff
- Hardware & Equipment: Computers, servers, networking gear
- Software & Licensing: Enterprise software, academic tools, licenses
- Cybersecurity: Firewalls, threat detection, compliance tools
- Infrastructure & Maintenance: Data centers, cloud services, system upgrades
- Consulting & Outsourcing: External IT support or project-based consulting
- Training & Development: Staff training on new technologies
Enterprise Data & Applications
A new department
- In FY 25, the IT Applications Services and IT Data Analytics teams merged as the new IT Enterprise Data & applications (ED&A) department.
- ED&A unites expertise in applications, data, and reporting to better support students, faculty, and staff.
Leadership
Tasha Geilhard
Director
Angela Rovnak
Associate Director
Student & Advancement
Peter Muscat
Associate Director
HR/Finance
Lori Hinebaugh
Technical Leader
Data & Integrations
David Mouse
Technical Leader
Data & Integrations
FY25 Accomplishments
Strengthening Data Governance
Expanded the work of the Data
Governance & Integrity Advisory
Committee (DGIAC), bringing together
staff across campus to improve consistency,
quality, and security of YSU’s data.
Enhancing Applications
Continued support and improvements for
critical systems like Banner, CRM Recruit,
CRM Advise, CRM Advance, and
LiveAlumni that serve students, faculty,
staff, and alumni.
Supporting Data-driven decisions
- Launched implementation of the new Ellucian Insights Data Warehouse and Reporting Tool, which will replace older reporting systems such as WebFOCUS.
- Completed the first phase by moving HR reports into the new platform and began work on Finance reports.
- Catalogued, documented, reviewed, and prioritized more than 1,100 older reports to ensure the most important needs are addressed first
Ongoing & Future Efforts
In Progress
- Expanding the use of Ellucian Insights to include Finance, Institutional Research, and
Student reports. - Continuing work on data standards and quality improvements to make YSU data
more reliable and easier to use. - Exploring new digital tools to simplify and automate processes for faculty and staff.
Looking Ahead
- Broader use of the Insights Reporting Tool to give the campus community easier
access to dashboards and data. - Preparing for future use of Ellucian Intelligent Processes to further automate
routine tasks. - Laying the groundwork for YSU’s future transition to the next generation of Banner
(SaaS), ensuring a strong, scalable foundation for years to come.
IT Customer Services
Metrics at a glance:
- Service Delivery & Support Metrics
- 93% Overall Customer Satisfaction Rating
- 12,828 Total Number of Answered Calls
Service Desk Ticket Count
- Campus Technology Support Technicians
- 99% Overall Customer Satisfaction Rating
- 14,342 Accomplishments
- 594 Devices Refreshed
- 95% Devices Prepped for Windows 11
Quarterly Field Metrics
Project Management Office and Training Services
Your Partners in Innovations
We partner with University clients to advance IT innovations through collaborative project management and targeted training solutions. By aligning technology initiatives with academic and operational goals, we enable sustainable digital transformation and empower stakeholders to thrive.
Rosalyn Donaldson
Director IT PMO & Training Services
Jeff Wormley
Associate Director
Project Management
Kalyn Huff
Technology Trainer
Sean Melnik
Associate Director
Training Services
Kali Davies-Anderson
Project Manager
Dave Yargo
Technology Trainer
Tech Academy
What is Tech Academy?
The competition is fierce amongst IT candidates and Youngstown State University is focused on home-grown talent. The addition of a tech academy will further enhance career-readiness by creating a path to success within the doors of Youngstown State University.
Tech Academy graduates will be the strong candidates for any vacancies within ITS, as well as any companies searching for experienced IT professionals.
In this program, seven students are selected from a pool of applicants. Here the students begin working in their respective departments and participating in activities to develop skills and professionalism.
Nishan Chaulagain
CTS Field Services
Biraj Shrestha
CTS Field Services
Shreeya Nakarmi
Data Analytics
Mitchell Bogan
CTS Field Services
Rochelle Barone-Maldonado
Infrastructure Services
Our Mission, Our Vision
Our Mission
An Institution of Opportunity: YSU inspires individuals, enhances futures, and enriches lives.
As a student-centered university, Youngstown State University’s mission is to provide innovative lifelong learning opportunities that will inspire individuals, enhance futures and enrich lives. YSU inspires individuals by cultivating a curiosity for life-long learning; enhances the futures of our students by empowering them to discover, disseminate and apply their knowledge; and enriches the region by fostering collaboration and the advancement of civic, scientific, and technological development. YSU’s culture of enrichment flourishes in our diverse, accessible, and quality education.
Our Vision
Youngstown State University is where students thrive in their educational and career pursuits, where scholarship creates innovative solutions, and where community engagement is a cornerstone of collaboration that collectively contribute to the sustainable prosperity of the region and beyond.
Location | Contact | Information
1 Tressel Way Youngstown, Ohio 44555 USA | 330.941.3000
Privacy Policy
Youngstown State University, through its website, collects non-personal information to improve functionality and content, and to monitor the site's performance. Examples include collecting information on browser type, operating system, Internet Service Provider (ISP), and geographic location (i.e., country, state, and city where user is connecting from). Data is used to provide answers to specific questions about the usage and performance of the web site or individual web pages. We may use your IP address to help diagnose problems with our server and to administer our Web site by identifying (1) which parts of our site are most heavily used, and (2) which portion of our audience comes from within the YSU network. We do not link IP addresses to anything personally identifiable. This means that user sessions will be tracked, but the users will remain anonymous.
An example includes the use of cookies on the YSU website. Cookies are used in order to maintain login information between a web application and an end user’s computer (i.e., Penguin Portal (https://saml.ysu.edu:9443/authenticationendpoint/retry.do) ). This identifies the end user’s computer to the web application upon logging in. We use tracking cookies (i.e., Google Analytics code) in order to obtain statistical information on university website traffic. This helps with improving website design and marketing efforts. No personally identifiable information is collected on end users. Users are able to disable cookies in their browser of choice if they so choose.
The YSU website makes use of SSL (i.e., secure socket layer) technology for transmitting sensitive information in fillable forms to either an e-mail address or a database. Forms secured by SSL contain a web address (i.e., URL) that is preceded by https which encrypts data being transmitted.