Complaint Process for Out-of-State Students

In compliance with U.S. Department of Education (USDOE) rules, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. Youngstown State University (YSU) seeks to resolve student grievances, complaints, and concerns in a fair, amicable, and prompt manner. Before submitting a complaint to the Department of Higher Education—students residing outside of the State of Ohio while attending YSU, who desire to resolve a grievance, should exhaust all opportunities for resolution outlined in our Academic Grievance Policy - Undergraduate Policy or Graduate Policy. If the institutional procedure has been utilized with no resolution, the student may file a complaint with his/her state. YSU is fully accredited by the Higher Learning Commission (HLC). Complaints can be filed by visiting the HLC website.

Complaint Resolution Contacts
State	Agency	Contact information
Alabama	Alabama Department of Postsecondary Education	P.O. Box 302000 Montgomery, AL 36130-2000 Telephone: 334-242-1998 Fax: 334-242-0268 Complaint Process
Alaska	Alaska Commission on Postsecondary Education	P.O. Box 110505 Juneau, AK 99811‐0505 Complaint Process
Arizona	Arizona SARA Council for State Authorization	1400 W. Washington St. Phoenix, AZ 85007 Complaint Form
Arkansas	Arkansas Department of Higher Education	423 Main St., Suite 400 Little Rock, AR 72201 Complaint Form
California	Bureau for Private Postsecondary Education	P.O. Box 980818 W. Sacramento, CA 95798‐0818 Complaint Form
Colorado	Colorado Department of Higher Education	1560 Broadway, Suite 1600 Denver, CO 80202 Complaint Process
Connecticut	Office of Higher Education	61 Woodland Street Hartford, CT 06105‐2326 Telephone: 860-947-1822 Complaint Process
Delaware	Delaware Department of Education	Delaware Higher Education Office Teacher and Administrator Quality John W. Collette Resource Center 35 Commerce Way Dover, DE 19904 Telephone: 302-857-3388 Complaint Process
District of Columbia	District of Columbia Education Licensure Commission	810 First Street, NE 9^th Floor Washington, DC 20002 Complaint Process
Florida	Florida Department of Education	Commission for Independent Education 325 W. Gaines Street, Suite 1414 Tallahassee, FL 32399-0400 Fax: 850-245-3238 Complaint Process
Georgia	Nonpublic Postsecondary Education Commission	2082 East Exchange Place, Suite 220 Tucker, GA 30084-5305 Telephone: 770-414-3300 Fax: 770-414-3309 Complaint Process
Hawaii	Hawaii Post-secondary Education Authorization Program	P.O. Box 541 Honolulu, HI 96809 Complaint Form
Idaho	Idaho Board of Education	650 West State Street P.O. Box 83720 Boise, ID 83720‐0037 Telephone: 208-334-2270 Fax: 208-334-2632 Complaint Process
Illinois	Illinois Board of Higher Education	1 N Old State Capitol Plaza, Suite 333 Springfield, IL 62701-1377 Institutional Complaint Hotline: 217-782-2551 Complaint Process
Indiana	Indiana Commission for Higher Education	101 W. Ohio Street #300 Indianapolis, IN 46204 Complaint Process
Iowa	Iowa College Student Aid Commission	430 East Grand Ave. 5^th Floor Des Moines, IA 50309-1920 Telephone: 515-725-3400 Complaint Process
Kansas	Kansas Board of Regents	1000 SW Jackson Street, Suite 520 Topeka, KS 66612‐1368 Telephone: 785-296-3421 Complaint Process
Kentucky	Kentucky Council on Postsecondary Education	Director of Postsecondary Licensing Council on Postsecondary Education 1024 Capitol Center Dr. Suite 320 Frankfort, KY 40601 Complaint Process
Louisiana	Louisiana Board of Regents	Consumer Protection Division Office of the Attorney General P.O. Box 94005 Baton Rouge, LA 70804-9005 Telephone: 1-800-351-4889 Complaint Process
Maine	State of Maine Department of Education	23 State House Station Augusta, Maine, 04333-0023 Complaint Form
Maryland	Maryland Higher Education Commission	Office of the Attorney General, Consumer Protection Division 200 St. Paul Place Baltimore, MD 21202 Complaint Process
Massachusetts	Massachusetts Board of Higher Education	One Ashburton Place Room 1401 Boston, MA 02108 Complaint Process
Michigan	State of Michigan	Department of Labor and Economic Opportunity Office of Employment & Training P.O. Box 30805 Lansing, MI 48909 Complaint Process
Minnesota	Registration & Licensing Minnesota Office of Higher Education	1450 Energy Park Drive, Suite 350 St. Paul, MN 55108 Telephone: 1-800-657-3866 Complaint Process
Mississippi	Mississippi Commission on College Accreditation	3825 Ridgewood Road Jackson, MS 39211-6453 Telephone: 601-432-6372 Fax: 601-432-6225 Complaint Process
Missouri	Missouri Department of Higher Education	205 Jefferson Street P.O. Box 1469 Jefferson City, MO 65102‐1469 Telephone: 1-800-473-6757 Fax: 573-751-2361 Complaint Process
Montana	Montana University System Office of the Commissioner of Higher Education	2500 Broadway P.O. Box 203201 Helena, MT 59620-3201 Telephone: 406-444-6570 Complaint Process
Nebraska	Nebraska Coordinating Commission for Postsecondary Education	P.O. Box 95005 Lincoln, NE 68509-5005 Telephone: 402-471-2847 Complaint Process
Nevada	Nevada Commission on Postsecondary Education	8778 South Maryland Parkway, Suite 115 Las Vegas, NV 89123 Complaint Process
New Hampshire	New Hampshire Division of Educator Support and Higher Education	101 Pleasant Street Concord, NH 03301 Telephone: 603-271-3494 Complaint Process
New Jersey	New Jersey Secretary of Higher Education	20 West State Street, 4th Floor P.O. Box 542 Trenton, NJ 08625-0542 Telephone: 609-292-7225 Complaint Process
New Mexico	New Mexico Higher Education Department	2044 Galisteo St., Suite 4 Santa Fe, NM 87505 Telephone: 505-476-8400 Complaint Form
New York	Office of College and University Evaluation New York State Education Department	89 Washington Ave., Room 969 EBA Albany, NY 12234 Telephone: 518-474-1551 Fax: 518-486-2779 Filing a Complaint
North Carolina	North Carolina Post-Secondary Education Complaints	North Carolina Post-Secondary Education Complaints c/o Student Complaints University of North Carolina General Administration 910 Raleigh Road Chapel Hill, North Carolina 27515-2688 Phone: (919) 962-4558 Complaint Process
North Dakota	Director of Cyberlearning & State Authorization	600 East Capital Ave. Bismarck, ND 58501-1217 Telephone: 701‐328‐2678 Filing a Complaint
Ohio	Ohio Department of Higher Education	25 South Front Street Columbus, OH 43215 Telephone: 614-466-6000 Complaint Process
Oklahoma	Oklahoma State Regents for Higher Education	655 Research Parkway, Suite 200 Oklahoma City, OK 73104 Telephone: 405-225-9100 Complaint Process
Oregon	Higher Education Coordinating Commission	ATTN: Complaints-ODA 775 Court St. NE Salem, OR 97301 Telephone: 503-947-5716 Complaint Process
Pennsylvania	Division of Higher Education, Access, and Equity Pennsylvania Department of Education - Postsecondary and Adult Education	333 Market Street, 12th Floor Harrisburg, PA 17126‐0333 Complaint Process
Puerto Rico	Puerto Rico Council on Higher Education	P.O. Box 19900 San Juan, PR 00910-1900 Telephone: 787-641-7100 Fax: 787-641-2573 Complaint Process
Rhode Island	Rhode Island Office of the Postsecondary Commissioner	Shepard Building, Suite 524 80 Washington Street Providence, RI 02903 Telephone: 401-456-6008 Complaint Process
South Carolina	South Carolina Commission on Higher Education Academic Affairs & Licensing	1122 Lady St., Suite 300 Columbia, SC 29201 Telephone: 803-737-2260 Fax: 803-737-2297 Complaint Form
South Dakota	South Dakota Board of Regents	306 E. Capitol Ave., Suite 200 Pierre, SD 57501 Complaint Form
Tennessee	Tennessee Higher Education Commission	Division of Postsecondary State Authorization 404 James Robertson Parkway, Suite 1900 Nashville, TN 37243 Telephone: 615-741-3605 Complaint Process
Texas	Texas Higher Education Coordinating Board	College Readiness & Success Division P.O. Box 12788 Austin, TX 78711-2788 Telephone: 512-427-6101 Complaint Process
Utah	Utah System of Higher Education	Complaint Process
Vermont	Vermont Department of Education	120 State Street Montpelier, VT 05620‐2501 Telephone: 802-828-3135 Complaint Process
Virginia	Virginia State Council of Higher Education	101 N. 14th St., 10th Floor James Monroe Bldg. Richmond, VA 23219 Telephone: 804-225-2600 Complaint Process
Washington	Washington Student Achievement Council	PO Box 43430 Ollympia, WA 98504 Complaint Process
West Virginia	West Virginia Higher Education Policy Commission Community & Technical College System of West Virginia	1018 Kanawha Blvd. East, Suite 700 Charleston, WV 25301 Telephone: 304-558-4016 Complaint Process
Wisconsin	Wisconsin Educational Approval Board	Education Approval Program P.O. Box 8366 Madison, WI 53708-8366 Complaint Process
Wyoming	Wyoming Department of Education	Hathaway Building, 2^nd Floor 2300 Capitol Avenue Cheyenne, WY 82002‐0050 Complaint Form

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