Faculty Frequently Asked Questions

  • Does this change my due date for course materials?

    The due dates remain the same (April 1st for Fall, October 1st for Spring and March 1st for Summer). It is even more critical that these dates are observed, so there is adequate time to research availability and source these materials.

  • How should I announce this to my students:

    We have provided a recommended explanation to include in your syllabus below:

    This course is part of our course material delivery program, Pete Complete. The bookstore will provide each student with a convenient package containing all required physical books and any digital materials will be integrated into Blackboard for this course.

    You should have received an email from the bookstore confirming materials provided for each of your courses and asking you to select how you would like to receive any printed components (in-store pick up or home delivery). If you haven't done so already, please confirm your fulfillment preference so the bookstore can prepare your materials.

    For more information about Pete Complete, please go to Pete Complete Book Program Information | YSU.

    To access your digital materials within Blackboard:
    Delivery Method Direction
    eBook select the “Course Materials” link
    Courseware – SSO Partner Integration select the “Course Materials” link
    Courseware – Access Code Reveal reveal the access code in the “Course Materials” link and redeem the code at the link provided on that page, or in the publisher’s integration in Blackboard.
    Courseware – Publisher Direct select the publisher’s link in your course
  • What is included in the program?

    The program provides the faculty selected version of all required textbooks, lab manuals, access codes and digital materials to eligible students.

  • What is excluded from the program?

    The program does not include consumables that cannot be returned and reused such as lab goggles, dissection kits, molecular model kits, engineering kits or nursing kits.

  • How do students purchase if they decide not to be in the program?

    Eligible students who have elected to opt-out of the program will be responsible for purchasing their course materials through the bookstore.

  • How does BNC ensure that students are getting their required course materials?

    Approximately one month before classes start, students will receive an email instructing them to select their fulfillment preference (in-store pickup or shipped directly). A second email notification will be sent when the student’s order is ready for pickup or when it ships. Any digital materials delivered with the LMS will be available when the student has access to their course.

  • Will faculty have to change their course materials currently being used?

    No, there are no restrictions to the course materials you select for your course. All course materials, from any publisher, in your preferred format are included in the program.

  • Why not work directly with publishers?

    Publishers do not have the ability to provide all the different formats of content that faculty request at the lowest price possible.

  • How can we be sure that this will lower textbook costs for our students?

    BNC is committed to lowering the costs of course material to our students, and with their integrated supply chain and economies of scale, the First Day Complete program brings a new innovative way to provide the most affordable solution for our students.

  • Will students be able to keep their course materials once they have completed the course?

    Yes, the program provides students with the option to buy out rentals at a reduced rate during the return period.

  • What happens if a faculty member changes their course material adoption?

    If a faculty member changes their course material adoption, faculty should notify the bookstore of the new adoption and the bookstore will ensure that students receive the corrected course materials.

  • What if my teaching assignment changes (e.g., I was scheduled to teach one course, but later assigned to another)?

    The bookstore is committed to helping as they normally do in those situations. We will just work to update the textbook adoption platform with the new materials.

  • What happens if a student drops/adds a course?

    When a student changes their course schedule, instructions are provided for returning course materials, and the student will be prompted via email to select a delivery preference for any new courses that have been added.

  • What if students have questions or trouble accessing their digital course materials?

    All students in the First Day Complete program using digital materials should be directed to contact Bookstore Customer Care at bookstorecustomercare@bncollege.com for assistance.

  • If I adopt Open Education Resources (OER) or don’t require a textbook, do my students still have to pay the fee?

    Students will pay for the total number of credits taken a semester, not by the number of courses utilizing materials. Students have the option to opt-out for all classes in their term.

  • How do we ensure course materials in the First Day Complete program are accessible to students with accommodations?

    The bookstore can accommodate students with accessibility needs.

  • If I change the materials for my course, will my students get the new materials?

    Within 24-48 hours the students will get an email prompting them to confirm the new materials (if a physical print book) or the items will be available in their Blackboard. They will be asked to return any print materials previously distributed for the course. Students will get an email when the print is in and their order has been processed.

  • I teach a course with support. It uses the same materials as the traditional course, but it has more credit hours attached to it. Is there a way to charge my students less?

    The charge is based on the credit hours of the course. We cannot change the amount charged without changing the credit hours. Likely the student will still benefit from remaining in the program, even considering the additional credit hours(s). You could also look at whether an additional course material would be beneficial to your students, to assist with the support needed in the course.

  • Is there any suggested information to share with my students about the program in my syllabus?

    Yes, there is! We recommend you include:

    This course is part of the campus’ course material delivery program, Pete Complete. The bookstore will provide each student with a convenient package for physical books and any digital materials have been integrated into Blackboard for this course.

    You should have received an email from the bookstore confirming your materials and asking you to select how you would like to receive your printed materials. If you haven't done so already, please make sure you select your fulfillment preference through the link below so the bookstore can prepare your materials.

    For more information, please go to the [insert link to school program landing page, or bookstore website]

    To access your digital materials [choose one based on delivery method].

    Delivery Method Direction

    eBook select the “Course Materials” link in Blackboard.

    Courseware – SSO Partner Integration select the “Course Materials” link in Blackboard.

    Courseware – Access Code Reveal reveal the access code in the “Course Materials” link in Blackboard. Then redeem the code at the link provided on that page, or in the publisher’s integration in Blackboard.

    Courseware – Publisher Direct select the publisher’s link in your course in Blackboard.

  • Has the program had any effects, positive or negative, on students’ grades or student retention?

    Yes, it has had positive impacts on both metrics! You can see 2 charts below that show the details and how they break down. To see the full study, you can read it at Dr. Michael Moore Research on Equitable Access.




BACK TO PETE COMPLETE BOOK PROGRAM INFO

This is a working page!