Student Outreach & Support


The Office of Student Outreach & Support (SOS) exists in light of YSU’s commitment to “place students at its center.” We provide a safe and private environment for students to discuss all situations and concerns, specifically those related to mental and physical health, hospitalizations, food and housing insecurities, challenging family situations, and any other barrier that may impede their success. 

In addition to SOS, the YSU CARE (Concern – Assessment – Referral – Education) Team is in place to address issues of a serious nature that that may pose a threat to the safety of a student or any member of our campus. We accept (and encourage) referrals from students, their families, faculty, staff, and the surrounding community with the goal of providing outreach, guidance, and assistance. Faculty and staff are especially encouraged to report any problematic, disruptive, or anti-social behavior. These behaviors might not appear significant in isolation, but may trigger concern if combined with reports from other sources. If in doubt, please submit a referral so that we can help. Access the Person of Concern Referral Form.

Unfortunately, unexpected illnesses and hospitalizations related to both physical and mental health issues occur. SOS serves as the primary point of contact for students (and their families) who need assistance during these times. To notify YSU of an illness or hospitalization, please submit a Person of Concern Form Person of Concern Form and select “Illness/Hospitalization” from the drop-down options -- or simply call 330-941-4721 to discuss your situation. 

If you are in need of a Medical Leave for the CURRENT semester, please submit the Request for Medical Leave form. If you are looking to return to YSU following an approved Medical Leave, please submit the following Medical Leave Application. If your medical issue occurred during a previous semester and you are interested in applying for a late withdrawal from a previous semester's courses, please complete the Application for Retroactive Medical Withdrawal. If you have any questions, regarding these forms, please email

YSU students in need of food and basic essentials may access the “Penguin Pantry”, a collaboration between the Office of Student Outreach & Support and YSU’s Student Government Association (SGA). This resource is located in the Kilcawley Center main lobby (2nd floor). To learn more, please visit here. To request items, please utilize the following form. If you have questions, or have an urgent need, please email me at  

IMPORTANT: All members of the YSU community have the responsibility to report any situation that could possibly result in harm to anyone at YSU. It is important, however, to understand that the role of SOS/CARE should not be confused with crisis management. In a “crisis” situation, a person poses an active or immediate risk of violence to self or others. In these cases, the YSU Police Department should be contacted IMMEDIATELY at 330-941-3527 (or 911 from a campus phone).

If you have any questions or concerns, PLEASE reach out! We are here to help!!!

Dr. Nicole Kent-Strollo
Director, Student Outreach & Support
Division of Student Experience
Kilcawley Center 2101
330-941-4721 (Office)