Position Title: Desk Attendant
Position Description:
- Provide customer service as the “face” of our department while working at their assigned location. This includes welcoming residents and guests as they enter the building, answering questions that arise, providing directions around campus, and generally being helpful.
- Answer desk phones, provide callers with answers to any questions they may have, take messages as needed, and forward calls as needed.
- Ensure the safety and security of the building by proactively identifying potential safety issues, addressing them directly as able, and calling for additional assistance as needed. Follow all emergency protocols as required.
- Proactively maintain a clean and organized front desk area. Complete daily and weekly tasks as determined by the Desk Managers. Assess desk equipment as it is being checked in and out or used to ensure that it is in good working condition. Report broken or damaged equipment per protocol.
- Sort mail and log packages. Check packages out to students.
- Check guests in and out of the residence hall.
- Communicate regularly and effectively with Desk Managers other Desk Attendants, Resident Assistants, professional staff and other support staff in the residence hall.
- Other duties as assigned
Minimum Requirements:
- Full-time student in good academic and conduct standing with Youngstown State University
- Effective oral and written communication skills
- Interpersonal skills appropriate to a service-oriented environment
- Ability to cooperate flexibly with fellow student employees and staff members
- Ability to learn basic information related to Housing & Residence Life and the University in general
- General clerical skills including use of basic office equipment, filing, copying, sorting/distributing mail, etc.
- Understanding of and ability to adhere to all regulations outlined in the Housing & Residence Life Desk Attendant manual, as well as general University policies
- Commitment to confidentiality, organization, neatness, punctuality, and a positive attitude